Distribution Success Story

Customer: Exacta Dental Products – Bonita Springs, FL and Commerce Twp, MI

Need: Transition from a single office/warehouse facility in Michigan to new office in Bonita Springs, FL, new warehouse in Commerce Twp, MI and a distributed salesforce working throughout the US from home offices

Solution: ESI IVX E Class GII Hybrid Digital/VoIP Telephone System from Ipanema Solutions

Benefits: Each salesperson has a unique direct dial telephone number with a remote IP phone and ESI VIP unified messaging running on Windows XP

Department workgroups allow a single number or extension to route a call to workers in the office, warehouse or working from home. For instance, an inbound sales call could be answered by a salesperson working from home or and inside sales person working from the Bonita Springs office.

Calls can be routed to the salesperson’s desk phone, cellular phone and/or home office phone

Calls between the Michigan and Florida office and the remote salespeople working from their homes are routed sa VoIP calls over the Internet for free

Exacta was able to acquire the entire communications system including routers, switches, firewall and telephone system from a single vendor

Vendors: Ipanema Solutions / ESI VoIP Telephone System 
               SonicWall VPN/Firewalls
               HP LAN Switches
               Bullseye Communications Internet Service 
               US LEC Digital Voice and Data Services

The Ipanema Solutions / ESI system replaced an system from Iwatsu.