Health Care Success Story

Customer: Midwest Eye Banks– Ann Arbor,  Chicago and Springfield, New Jersey

Need: Update and integrate communications among headquarters and two branch offices

Solution: Avaya IP Office Platform 

Benefits: Each employee has a direct business number accessible from all of the offices and the outside via direct inward dial

All of the offices have a shared dial-plan making communications between remote sites as easy as dialing someone at the local office

Calls between offices are routed over the corporate VPN lowering communications costs

Employees utilize software based phones (SoftPhones) in conjunction with hard phones to allow communications at any time from any where

Vendors: Ipanema Solutions / Avaya IP Office
              AT&T Digital Voice Trunks