News & Press

Ipanema Solutions Installs Innovation ComXchange Communications System at Hilton Garden Inn – Detroit Metro Airport The Hilton Garden Inn faced the challenge of the high cost of maintaining an 10 year phone, voicemail and call accounting system. To eliminate the high cost of maintenance on the proprietary Hitachi DCX5000 the hotel opted instead to replace it with an open standards based Linux appliance from Innovation Technologies Worldwide. Benefits of the system include: Industry standard, non-proprietary hardware keeps acquisition and ongoing costs low Support for a single operator to support three area hotels running Integration with Hilton OnQ property management system Single, integrated system for telephony, voicemail and call accounting reduces complexity and interface issues This is the fifth property installed by Ipanema Solutions for Cooper Hotels of Memphis, TN. About Innovation Technologies Worldwide Formed by current CEO/President Doug Schwartz in 1988, Innovation was founded on the principle that technology should always enhance customer service, but never replace it. Innovation's first voice mail system was installed in 1991, and since then they can now be found in over 7000 hotel properties worldwide. Continually focused on taking advantage of the latest technologies, Innovation moved Innline to a Windows NT-based system in 1999. This allowed for many enhancements including co-resident InnCharge Call accounting, InnConnect Call Forwarding, and the PrivateLine DID Server. In the mid-2000s, Innovation once again sensed a change in future technologies and began development on the IP-based PBX ComXchange. Released in 2007, ComXchange is the first IP PBX built exclusively for hospitality. Visit Innovations at www.innovationtw.com . About Cooper Hotels The Cooper Hotels portfolio consists of 24 hotels in seven states, 13 of which are Hilton Family of Hotels franchised properties. Cooper owns the distinction of being the only company to own and operate all of the major franchised brands within the Hilton Family including Hampton Inn, Homewood Suites by Hilton, Hilton Garden Inn, Doubletree Hotels, Hilton and Embassy Suites. For more information on Cooper Hotels visit www.cooperhotels.com .

 

About Ipanema Solutions LLC

Ipanema Solutions is a technology and systems integrator serving hospitality, healthcare, distribution & transportation. Ipanema Solutions is an Innovation Technologies Worldwide Partner, Avaya Business Partner, Ruckus Wireless Partner, Microsoft Partner, HP Business Partner and leading voice and data systems integrator for hospitality. Ipanema Solutions LLC is based in Ann Arbor, Michigan and services hotels and management companies in the United States and Canada. For more information, visit http://www.ipanemasolutions.com or call 1.734.913.1111

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