Guest Support and Managed Services

24 x 7 Guest Internet Support

• Including guest Internet infrastructure maintenance and monitoring
• Internet circuit bandwidth utilization monitoring and reporting
• Monthly guest issue reporting to the GM and management company

Back Office Infrastructure and Converged Network Services (servers, workstations, switches, routers)

• User maintenance and application helpdesk support
• Security maintenance and reviews
  • Anti-virus and anti-spam maintenance
  • Backup monitoring and management
  • Firewall monitoring and maintenance
• Firmware installation and support
  • Switches
  • Firewalls
  • Servers
  • Access Points

Download a PDF of our Offsite Backup services

Telephony Managed Services

• Helpdesk support for hotels staff
• Maintenance and updates to telephone systems, voicemail and call accounting systems
• Priority spare parts access

Business Center Workstation Maintenance

• Microsoft updates
• Anti-virus and anti-spam updates
• Adobe Reader updates