Transportation Success Story

Customer: Benore Logistics Systems, Greenville-Spartanburg, SC and Erie, MI

Benore Logistics Systems is mid-market provider of 3rd party logistics services to Global Fortune 1000 companies and their Tier 1 automotive and consumer products suppliers.  Since 1984 Benore Logistics Systems has developed a strong reputation in the US Midwest and South serving prominent customers like BMW, Kimberley-Clark and Michelin.  Benore has a industry leading in-house developed logistics platform to optimize efficiencies and reduce costs for their transportation and distributions customers.

 The firm provides 24 hour, 7 day a week customer service from a call center located in Greer, SC. 

Need: Improve cost efficiencies by centralizing reception (operator) functions for all locations at a single location in Michigan. Provide visual call status of the customer service ACD queue to managers distributed geographically throughout the enterprise. Provide one business number access to managers working in and out of the office.

Solution: ESI IP Class Generation II IP Phone Systems at headquarters and a regional office coupled with ESI remote IP phones at field offices and key customer sites.

Benefits: The system allows a single receptionist at one site to handle all calls requesting operator (dial zero) assistance.  The pay back on the entire phone system for this capability alone was less than 16 months.

The system allows for calls to be transferred directly to mobile telephones of field managers, executives and truck drivers.

The system provides for music and advertising on hold to better inform customers of Benore Logistic Services many rd party logistics and transportation services.

The system provides a competitive cost for ongoing maintenance including an industry leading standard five year parts warranty and the ability for a single IT manager to maintain the system at all locations from a single Windows desktop PC.

Vendors: Ipanema Solutions / ESI VoIP telephone systems
              Verizon digital telephone service
              SAVVIS internet service
              SonicWall VPN/Firewall equipment
              NewSouth digital voice and Internet service